There is much to learn about a person just by observing them. I observed a woman working at a bakery in University Mall and learned much about her. I wondered three things: why she would sometimes look at her cell phone and then write something down, why was she not smiling, and why she always looked around when she didn't have a customer.
I asked myself, What's up with the cell phone and her always writing down something? I started looking closer, and realized that she was probably a college student, because of her age. I concluded that she could be doing homework, since a cell phone does have other functions than just to call people. It could also be that she was also asking someone through a text message some questions on her homework or about something else, and then writing the answer down. She also could have been playing a game on her phone, and then writing down something for the game. Another possibility is that she was writing down people's phone numbers, because the phone could've been someone else's or she wanted another copy of her address book.
I was wondering why she wasn't smiling. I realized that it was probably because she was bored, since she always did it when she didn't have customers. She didn't have anything to do, since she didn't have anyone to help. A bakery is a very low maintenance place if you aren't baking anything at the moment. There really isn't anything to clean. I also realized that since she was college-age, it could be her attitude about work that made her not smile. She also could also not be having a good day.
I pondered on the fact that she would always look around when she wasn't helping someone. She could've been trying to find something entertaining or amusing to look at. She could have also been looking to see if there were any cute guys in the food court, since it seems that girls tend to do that. She could've been daydreaming about her boyfriend, or maybe wishing she even had a boyfriend. She could've been fantasizing of maybe her wildest dreams, whatever they may be.
She was doing some homework. College students are really busy, and she did seem to have a lot of free time. She wasn't smiling because she was bored. She didn't have anything to do at times. She was looking around to find something entertaining to watch because she was bored. She is a typical college student at work.